Shipping policy

Thank you for visiting and shopping at iconfiberarts.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

Some orders ship same day when placed before 1pm central standard time. All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

Hand painted, hand dyed, and custom products may be produced for your order and ship when ready with up to a 5-7 day lead time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Standard shipping is a flat $6.99 on orders under $59 anywhere in the United States, including Alaska and Hawaii. Orders of $59 or more ship free. Standard and free shipping orders ship the best way for the price, by USPS or UPS. Faster options, such as Priority Mail and Priority Mail Express, are available at checkout for an additional charge.

Some large or specialty items, such as loom reeds and select equipment, are not eligible for free or flat-rate shipping. Shipping for those items, and for orders to U.S. territories and military addresses, is calculated at checkout. Please contact us if you would like more information on the expected delivery time for your order.

International Shipping Policy

We only ship merchandise outside of the U.S. as supported by our carrier services. Items may or may not be eligible for shipping outside the U.S. depending on their destination. iconfiberarts.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please contact us if you would like more information on an International Shipping Quote. We reserve the right to cancel any international order we cannot fulfill. 

Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

iconfiberarts.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.